Terms of Service

These terms form an agreement between you and ClarityTrail (“we”, “us”). By creating an account or using the service you agree to them. Please read them — particularly section 4, which explains what ClarityTrail is and is not.

1. The service

ClarityTrail gives you a private email address. Emails you forward to it are analysed automatically for hostile, manipulative, gaslighting, threatening, false-accusatory and anomalously positive language, and the results are shown in your dashboard along with the original message.

2. Your account

• You must be at least 18 years old and provide accurate information.
• You are responsible for keeping your password and forwarding address confidential.
• One account is for one person. Please do not share logins.
• Tell us promptly if you believe your account has been accessed by someone else.

3. Acceptable use

You agree not to:

• Forward content you have no lawful right to possess or process.
• Use the service to harass, stalk, intimidate or surveil another person.
• Attempt to break, overload, reverse-engineer or gain unauthorised access to the service.
• Resell or redistribute the service or its output as your own product.

We may suspend or close accounts that breach these rules.

4. Important limitations — please read

ClarityTrail is a documentation and pattern-spotting tool. It is not legal advice, medical or psychological advice, an expert opinion, or a forensic service. Its analysis is produced by automated software and can be incomplete, inaccurate or wrong.

We make no representation that anything produced by the service will be admissible in, or persuasive to, any court, tribunal or authority. If you are dealing with a legal matter or your safety is at risk, please speak to a qualified lawyer or the appropriate emergency services. Never rely on ClarityTrail in an emergency.

The analyses are inherently subjective. They reflect the interpretation of automated language models, and reasonable people — including you — may hold a different view of the same message. A result is intended as a prompt for your own judgement, not a definitive verdict. If you have concerns about a particular analysis or believe it should be reconsidered, please reach out to [email protected] and we will look into it further.

5. Your content

You keep all rights in the emails you forward. You grant us only the limited licence needed to store, process and display that content back to you, and to have our processing providers analyse it on our behalf. We do not claim ownership of your content.

6. Trial, plans and payment

• New accounts start with a 7-day free trial. A payment method is required to begin the trial.
• After the trial, your plan renews automatically at $5 per month or $50 per year, in US dollars, until you cancel.
• All prices are shown in US dollars and exclude applicable taxes. Any VAT, sales tax or similar is calculated and added at checkout based on your location, so the total you are charged may be higher than the headline price.
• Payments are processed by Paddle, which acts as merchant of record. Paddle determines, collects and remits the applicable taxes, and its terms apply to the transaction.
• You can cancel at any time from your account page. Cancellation takes effect at the end of the period you have paid for.
• Refunds are covered by our Refund Policy.

We may change our prices. If we do, we will give you at least 30 days’ notice by email before the change applies to your renewal.

7. Availability

We work to keep ClarityTrail available and reliable, but we do not guarantee uninterrupted service. We may need to suspend access for maintenance, and we may change or discontinue features. If we discontinue the service entirely, we will give you reasonable notice and an opportunity to export your data.

8. Liability

To the fullest extent permitted by law, the service is provided “as is”, and we are not liable for indirect, incidental or consequential losses, or for any decision you take based on the service’s output. Our total liability to you for any claim is limited to the amount you paid us in the twelve months before the claim arose. Nothing in these terms limits liability that cannot lawfully be limited, including your rights as a consumer.

9. Ending the agreement

You may close your account at any time. We may suspend or close your account if you materially breach these terms, or if we are required to by law. When your account closes, your access ends and your data is deleted in line with our Privacy Policy.

10. Changes to these terms

We may update these terms. If a change is material, we will notify you in the app or by email before it takes effect. Continuing to use the service after that means you accept the updated terms.

11. Governing law

These terms are governed by the laws of South Africa, without affecting any mandatory consumer protections available to you where you live.

12. Contact

Email [email protected].